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Customer Service Representative - Inside Sales

Markertek
Job Description
Markertek, a division of Tower Products Incorporated, is a highly specialized broadcast and pro-audio supply house serving the technical side of the media industry. We have the passion, the know-how and the experience to take customer service to the next level. It’s a responsive and responsible attitude that our customers count on.
We look for team-oriented people who take initiative; people who will be focused on our customers; people who can communicate; people comfortable taking the lead and holding themselves accountable for doing a great job. We want people who are interested in starting a career with us.
We have immediate FT openings for Customer Service Representatives

KEY RESPONSIBILITIES for Customer Service Representatives:
  • Respond to customer by answering questions and following up with product recommendations and price quotes utilizing great customer service techniques.
  • Order entry and delivery scheduling, customer follow-up and related duties.
  • Document information regarding each individual order (i.e. shipping, billing, phone contact, etc.)
  • Inform customer of all charges, back ordered items, shipping delays, etc.
  • Follow-up with appropriate dept as required (including customer) for any issues with an order
  • Participate in/complete product training's (we provide excellent training)
 
KNOWLEDGE/SKILLS REQUIREMENTS for Customer Service Representatives:
  • Strong computer skills including Microsoft Office
  • Previous Customer Service/Inside Sales experience
  • Strong interpersonal and communication (verbal/written) skills
  • Solid organizational skills
  • Eye for detail
  • Resourceful
  • Comfortable working as part of a collaborative team
  • Bilingual (Spanish) and/or previous multimedia (broadcast, pro-audio, video, etc.) sales/customer service experience a plus
In addition to an exciting and collaborative workplace, we also offer outstanding benefits including medical/dental, vision, life insurance, paid time off, an employee stock ownership program (ESOP) and the opportunity to work with a successful company that is community minded.
For more information on our company or products visit https://markertek.com
Mon-Fri
EOE
Job Type: Full-time
 
Contact Information